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Questions About Billing

Question: Why am I receiving more than one bill for the same surgery? 
Answer: There are a number of separate charges associated with your surgical procedure.  You MAY receive charges from several companies. 

  1. Surgicare of Mobile: for the facility portion of your bill.
  2. ORM, for the anesthesia portion of the bill, 1.205.322.3332
  3. Your surgeon's office: his/her fee for performing your surgery. 
  4. Your pathologist: services for tissue specimens removed during surgery requiring further examination. 
  5. An extended home health care service.

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Question: What type of credit cards do you accept?
Answer:
We accept all major credit cards such as Visa, Mastercard, Discover, American Express, and CareCredit.  You are welcome to visit the CareCredit website at: www.carecredit.com  to pre-apply for their services before your date of surgery.

Question: When should I expect my first bill?
Answer:
We will bill any balance due after your insurance company has paid your claim.  There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.

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Question: Do you charge interest?
Answer:
No


Question: Are we able to set up a payment plan?
Answer:
Payment plans are only set up prior to surgery in extreme circumstances. In the event that you do not owe a co-pay or co-insurance prior to surgery, but your insurance company applies a deductible, after the claim has been submitted, then we will can offer you an automatic debit payment option through Zpay. However, this balance must be paid within 60 days.

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Question: What is included in my bill?
Answer:
  We are dedicated to reducing the cost of your medical care.  In fact, we do not itemize invoices since most procedures have established charges.  You will receive separate invoices from Surgicare, your surgeon, and anesthesiologist, or pathologist.  Some specialty items may require additional charges.

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Question: What is your credit and payment policy?
Answer:
Credit and Payment Policy
Payment in full is expected prior to your surgery.  Elective and cosmetic surgery procedures must be paid in full 5 days before your surgery. 

We strongly encourage you to personally contact your insurance company about your upcoming surgery.  It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date.  You may be penalized by your insurance company if you don’t follow your policy guidelines.  You must understand what your benefits cover and how this may affect you financially.

We will submit insurance claims for you.  We require that your deductible and copay amounts be paid before your date of surgery.  You will receive a notice from us regarding the amount to pay.  Self pay accounts are asked to pay 100% of the total estimated procedure before the date of surgery. 

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