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Credit & Payment Policy


There are a number of separate charges associated with your surgical procedure.  You MAY receive charges from several companies.

  1. Surgicare of Mobile: for the facility portion of your bill
  2. ORM, for the anesthesia portion of your bill, 1.205.322.3332
  3. Your surgeon's office: his/her fee for performing your surgery. 
  4. Your pathologist: services for tissue specimens removed during surgery requiring further examination. 
  5. An extended home health care service.

Full payment is due within 60 days from your date of service.  Please contact your insurance company directly if you experience any delays.  YOU are responsible for guaranteeing payment on your account and being aware of your individual policy restrictions and benefits.

Your insurance company, including Worker's Compensation, auto (no fault) and personal injury, is legally responsible to you.  Our relationship is with you, our patient, not your insurance company.  Consequently, all charges incurred are your responsibility.  The obligation to assure payment in a timely manner lies with you regardless of what your insurance company chooses to do.  You should normally receive a response from your insurance company within 30 days of your date of service.  If you experience a delay, it is expected that you contact your insurance company to check the status of your claim and to expedite payment.  Please call our Business Office at 251.478.7309 if you encounter a problem with your insurance company and need our assistance.

Surgicare of Mobile's policy is to turn over to an attorney or collection agency all accounts which are delinquent.  You will be responsible for any collection fees that are incurred.
We utilize Transworld Systems as our collection agency.         

MEDICARE
We accept assignment of benefits.

PRIVATE INSURANCE  
Your copay amount is due on or before your date of service.  We will submit your bill directly to your private insurance company.  A bill will be sent to your secondary insurance upon receipt of payment or denial from your primary insurance.  If you have no secondary insurance, a bill will be sent to you for any balance after receipt of payment or denial from your insurance company.  We must make a copy of each insurance card at the time of registration.

SELF PAY
You will be contacted prior to your surgery with an estimated procedure cost for your surgery.  Payment in full is expected preferably no later than 5 days before your surgery. If you have an extenuating circumstance and cannot pay your entire balance prior to surgery a down payment equal to 50% of the total estimated amount due is expected.  The remaining balance will be due within 60 days from your date of service.

SELF PAY - COSMETIC SURGERY - ELECTIVE SURGERY  
Payment in full must be received 5 days prior to surgery. 


NOTICE TO PATIENTS

 A copy of our patient’s rights and responsibilities are posted in our patient lobby.   If you have any complaints which arise out of these rights, Surgicare of Mobile maintains a grievance mechanism to resolve them.  If you have a complaint, you may request a written response.  The person to whom you should address a grievance is:

Sandy Bunch
Administrator
251-473-2020

If you wish to direct a complaint to the Alabama Department of Health, the address is:

Alabama Department of Public Health
Division of Provider Services
Attn: Guy Nevins
Director of Certification
The RSA Tower Suite 680 201 Monroe Street
Montgomery, AL 36104